RETURN POLICY

The key to The Ogee Faja's success is you! The premise of its design keeps you and your results at the forefront of every design decision, and that's why we want to make sure you're happy with your purchase.

If for any reason, you find you are unsatisfied with the product, you may return or exchange your garment for a full refund if all the following criteria are met:

  • Faja must be free of marks, stains, fluids and scents, including deodorant or perfume.
  • Products must be unworn
  • Tags must be attached
  • Garment must be shipped back in original packaging
  • Products must be received within 30 days after the original delivery date

We ensure refunds and exchanges only if all above expectations are met. To protect yourself and your garment, you MUST try on your faja while wearing clean undergarments.

See our return checklist to confirm if your item is eligible for return.


For assistance in processing your return/exchange

Contact: support@ogeerecovery.com

Discounted and Sales Items

Please size yourself properly. We do not accept returns, exchanges or refunds on sales items and all sales are final. Please see our size guide and size fitting video for reference.

TRY YOUR GARMENT ON WITH CARE

To make sure you get your full refund or exchange, we recommend following these instructions when trying on The Ogee Faja: Do not wear perfume or deodorant and you must wear underwear .

PROCESSING RETURNS

It takes approximately 7 to 14 business days to process returns or exchanges, and customers will be reimbursed in full to the credit card or account used for the purchase.

SHIPPING

Shipping expenses are not refundable. Please keep in mind that it might take up to a full billing cycle before you see refunds reflected on your account.

DAMAGED OR DEFECTIVE PRODUCT

If you receive an incorrect, damaged or defective product, we'd love to make it right! Don't hesitate to get in touch with us so that we may correct our mistake.

Return Checklist

Returns Approval Process

  • You must request the return within the first 10 days of receiving your purchase.
  • Product must be unworn and unaltered.
  • Make sure when trying on your product you are wearing clean undergarments.
  • We only accept returns on items that are free from any fragance, so please make sure to be attentive to personal higiene before trying it on. Also, make sure you are not wearing any lotion, perfume or deodorant.

Before You Return

  • Please remember the Ogee Faja is a compression garment and its purpose is to compress and it will feel tight and snug.
  • Before returning your item please make sure you are putting it on correctly. Click here for some tips.

Unauthorized Returns

  • Sale or discounted items.
  • Products with any type of body fluid, stains and/or body odors.
  • Items with removed tags and no packaging.
  • Items returned after 30 days.
  • Ripped or stretched out items.
  • No returns or exchanges on sale items, all sales are final.

* Shipping costs are not refundable.